Refund policy

Return & Refund Policy

Thank you for shopping with SHOUQ. We value your satisfaction and aim to provide a smooth and transparent return process.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition

  • The item is in its original packaging

  • Proof of purchase is provided

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Personal care or hygiene products (if opened or used)

  • Customized or personalized items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if approved.

4. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 7–14 business days.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.

6. Order Cancellations

Orders may be canceled within 12 hours of placement. After this period, cancellation requests may not be guaranteed.

For return requests or assistance, please contact us:
Email: shouqstoreofficial@gmail.com
WhatsApp: 0562883076

We appreciate your trust in SHOUQ and are committed to ensuring a positive shopping experience.