Shipping policy

Shipping Policy

Thank you for shopping with SHOUQ. We are committed to delivering your orders in a timely and efficient manner.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation message with tracking details, if available.

Delivery Time

Estimated delivery time within the United Arab Emirates is 5–10 business days.
Please note that delivery times may vary depending on your location and external factors beyond our control.

Shipping Fees

Shipping fees (if applicable) will be calculated and displayed at checkout before completing your purchase.

Order Tracking

If tracking is available for your order, the details will be shared via email or WhatsApp once your order has been dispatched.

Delays

While we aim to meet the estimated delivery times, delays may occur due to customs clearance, courier issues, or peak seasons. We appreciate your patience and understanding in such cases.

Incorrect Address

Please ensure that your shipping address is correct at checkout. SHOUQ is not responsible for orders delivered to incorrectly provided addresses.

If you have any questions regarding shipping, please contact us at:
shouqstoreofficial@gmail.com
WhatsApp: 0562883076